How People Tick: A Guide to Difficult People and How to Handle Them
By Mike Leibling
ISBN: 0749443626
Publisher: Kogan Page
Publication Date: 2005-11-01
Number Of Pages: 182
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This practical guide describes difficult situations, analyzes how they come about and then suggests strategies for dealing with the problems successfully. It aims to address disruptive behavior patterns once and for all, instead of having to handle one-off "difficult" events, time and time again.
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